When attempting to send out email, your email client will need to authenticate first.
Please follow the instructions below:
Microsoft Outlook
- From the Menu Bar, Click Tools then Click E-mail Accounts
- Select "View or change existing e-mail accounts" then Click "Next"
- Select your Email account and click "Change"
- Click "More settings"
- Select the "Outgoing Server" tab
- Select the box beside "My outgoing server (SMTP) requires authentication"
- Select "Use same settings as my incoming email server"
- Click Ok, Next and then Finish.
- From the Menu Bar click Tools, then Account Settings
- This will bring up the Account Settings window where you can click on Outgoing Server (SMTP) at the bottom of the list in on the left side of the window.
- Now select the appropriate outgoing server (ours) and click on Edit.
- Make sure "Authentication method" is set to "Normal password"
- Click OK to close the SMTP edit window and again on the Account Settings window.'
Mac Mail
- Within your application click Mail, Preferences, and then Accounts
- Where it says Outgoing Mail Server (SMTP), click the drop down arrow and select "Edit SMTP Server List..."
- Click the Advanced button and make sure Authentication is set to "Password."
- Click OK to close the edit window
- Tap on Settings from your main screen
- Tap Mail, Contacts, Calendar button
- Tap on YOUR EMAIL ACCOUNT
- Tap on YOUR EMAIL ACCOUNT again.
- Scroll down to the Outgoing Mail Server & Select "SMTP"
- Select the mail server listed under the "Primary Server"
- Change Authentication to "Password"
- Set the hostname as "mail.yourdomain.com" - yourdomain.com being your domain name.
- Set the server port to "587"
- Use SSL should be swithced "Off"
- Set the username to your full e-mail address "eg. [email protected]"
- The password to your e-mail address password
- Click DONE on your top right hand corner.
- Click ACCOUNT on your top left hand corner.
- Click DONE on your top right hand corner.